Refund policy

At vsrwh0-gb.myshopify.com, operated by B.T PHILLIPS & D.F WEAVERS, we take pride in offering high-quality home organization solutions—from space-saving desktop cabinets and versatile luggage storage bags to convenient adhesive and hanging hooks. We want you to love every piece that helps organize your life. However, if a product isn't quite the right fit for your workspace or living area, our hassle-free return and refund policy ensures a straightforward experience.

30-Day Return Window

You have 30 days from the date you receive your item to request a return. To be eligible for a return, your item must be in the same condition that you received it: unused, unwashed, free of damage, and in its original packaging with all included accessories (such as shelf dividers, bag straps, or hook mountings).

Exceptions and Non-Returnable Items

To maintain quality standards, certain types of items cannot be returned:

  • Items marked as Final Sale or purchased during specific clearing promotions.

  • Gift cards.

  • Products that show obvious signs of use, altered assembly, or missing original packing materials.

How to Initiate a Return

  1. Contact Us: Reach out to our customer support team at [email protected] within 30 days of delivery. Please include your order number, the name of the product (e.g., Desktop Storage Cabinet, Luggage Organizer Bag, or Hanging Hook Set), and the reason for the return.

  2. Receive Instructions: Our team will review your request and provide a Return Authorization along with detailed shipping instructions.

  3. Pack & Ship: Carefully package the item to prevent transit damage. Please dispatch the return package to our designated return center:

Return Address:

B.T PHILLIPS & D.F WEAVERS

Attn: Shannan Watt

8 Manor Gardens, High Wycombe, WA 6057, Australia

Note: Unless the return is due to our error (e.g., defective, damaged, or incorrect item received), customers are responsible for paying the return shipping costs. We strongly recommend using a trackable shipping service or purchasing shipping insurance for higher-value returns.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your desktop cabinet arrives scratched, a luggage bag zipper is faulty, or you received the wrong set of hooks, contact us immediately at [email protected]. Send clear photos or a short video demonstrating the issue so we can evaluate the situation and send a replacement or process a full refund right away at no extra cost to you.

Refunds and Processing Times

Once your return is received and inspected at our Australian facility, we will send an email notifying you that we have received your item and whether your refund is approved.

  • Approved Refunds: If approved, your refund will be processed automatically to your original payment method within 5 to 7 business days.

  • Late or Missing Refunds: If you haven't received a refund yet, first check your bank account or credit card statement. Next, contact your financial institution, as processing times can vary. If you’ve completed these steps and still have not received your refund, please email us.